Mason Company - Trusted Animal Housing Solutions

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Return Policy

The Mason Company Return Policy

 
 

The Mason Company Return Policy

  • Notify our customer service department that you would like to make a return of your product.
  • We will not accept any returns over 30 days from customer receipt of the order.
  • Customer service will then determine whether we will accept your return for credit. There is a 10% restock fee for all returns.
  • If the customer is permitted to make the return, the customer is responsible for returning the product back to Mason Company.
  • Upon receipt of the return, our receiving department inspects the return and evaluates the condition of the return and notifies customer service.
  • Customer service then issues a credit if applicable and notifies the customer.
  • Credit will be issued in the same form that it was received by from the customer.